Effective Client Communication and Relationship Management

When allegations of misconduct arise, corporations must respond quickly and effectively to protect their interests and meet their legal obligations. This course provides a practical guide to planning and conducting internal investigations, from initial assessment through final reporting and remediation.

Participants will learn how to structure investigations to preserve attorney-client privilege and work product protection while still gathering the information needed to make informed decisions. The course covers interview techniques, document preservation and collection, and the unique challenges of investigating in a digital environment.

We will also discuss the decision-making process around voluntary disclosure to government authorities, including the factors that influence whether and how to approach regulators. The course concludes with guidance on preparing investigation reports and implementing remedial measures to prevent future misconduct.